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Quality Management System

Quality Management System (ISO 9001)

Our Basic Quality Philosophy:

7 principles underlie our philosophy of meeting requirements of the legislation, standards and the customers from the perspective of sustainable management, and of continuous improvement.

  • Customer orientation,
  • Leadership,
  • Involvement of staff,
  • Process approach,
  • Perfomance monitoring and Continuous improvement,
  • Factual approach to decision making, and
  • Mutually beneficial supplier relationships.

Our Practices:

Performance of all our business processes is measured and assessed, always seeking an opportunity for improvement. For this purpose:

  • Comprehensive and effective document management
  • Continuous learning and development activities (professional knowledge and personal development activities),
  • Verification of the product purchased,
  • Supplier assessment,
  • Measurement of performance for terminal services,
  • Passenger and customer satisfaction surveys,
  • Employee satisfaction surveys,
  • Periodical maintenance and inspections
  • Calibration and verification (measuring devices and weighing tools that affect customer services),
  • Air, water, soil and noise measurements,
  • Risk assessments, and
  • Assessments of results of internal audits are undertaken.
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