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Passengers & Visitors
Passenger guide
Departing from AYT
Welcome to Antalya Airport

We want to make your departure as easy as possible; so here are some preparation tips that will make your time at our airport even more comfortable:

  • Keep all the necessary documents on you, i.e. your ticket, valid passport, visa, if needed, and other travel documents
  • Check the contents of your baggage considering the permitted size and weight as airlines are applying strict controls (check your airline’s security regulations and our security advice)
  • Check your insurance
  • You can enjoy our pleasant restaurants and shopping areas
  • Contact your airline if your child will travel alone or if you would like to travel with your pet.
Dropping off passengers

You can drop off passengers on the departure levels of all terminals. Due to security restrictions, you are not to leave your vehicle and you are not to stop for more than 2 minutes at such zones.

You can also make use of the parking facilities offered by our Terminal and accompany your family and friends to the terminal. Moreover, our restaurants and shops are there to offer you a nice time.

Our drop-off points for our disabled passengers, on the other hand, are marked clearly.

Check-in

Check-in area is on the ground floor of our airport.

You can find your check-in desk by looking for your flight number on the flight monitors.

It is recommended to check in at least 2-3 hours prior to your flight’s departure.

Click here to find out from which terminal your airline operates.

Check-in procedures

  • The check-in staff ask for your ticket and your passport
  • Your luggage is weighted, checked and automatically transported to the plane
  • You receive your boarding card indicating your departure gate and your reserved seats
  • From here, you are guided to the security control and the gate area
Luggage & security information

Fraport TAV Antalya Airport always serves abiding NCASR (National Civil Aviation Security Regulation), ECAC (European Civil Aviation Conference) and ICAO (International Civil Aviation Organization) regulations, representing national and international legislation, in order to ensure passenger security at our Airport.

For this reason, in order to ensure Terminal Security and Flight Security, please find in this link the “List of Prohibited Items” that people are not allowed to have on them at the Terminals and in their Cabin Baggage (Hand Baggage) considering the national and international legislation; we would like to advise you that they will be confiscated if they are found at Security Check Points and that “Hand Baggage” and “Checked Baggage” are prepared accordingly.

Please read the regulations on checked baggage before arriving at the airport.

Remember that you can contribute to safety and security throughout your stay at our airport.

We recommend you to read information on self-security check.

Departure fee

Citizens of the Republic of Turkey are charged a departure fee of TRY 50 while leaving the country.

There is no need to get a departure fee stamp for the following people:

• People who have a residence permit abroad as of the date of exit,
• People who depart with an identification document issued by the Turkish Republic of Northern Cyprus,
• Children aged below 7,
• People who depart with safe-conduct pass (Pasavan) and similar documents
• Staff of road, air, sea and rail mass transport and cargo vehicles traveling for commercial purposes.

You can see the locations of the points to pay for the fee stamp inside the airport using the Floor Plan application.

Lost & Found

Have you lost something at the airport? The Lost & Found Office of Fraport TAV Antalya Airport will be happy to assist you in finding your missing belongings.

If you think that you left your item in front of any terminal, at car park, check-in area, gate area or terminal entry points (excluding in-flight), please contact Lost & Found Office at the Terminal.

If you forgot or lost your belongings in-flight or at the baggage reclaim carousel found in the baggage reclaim area, if your baggage turns out to be damaged or to have missing items, then please contact the Lost and Found Office of the Ground Services company that provides services to your airline company.

Click here to find out which ground service company is serving the airline company.

Lost Item Report Form

Traveling with pets
Procedures and restrictions for travelling with pets differ depending on the airline. Therefore, it is recommended that you request information from your airline company about restrictions and necessary documentation if you are planning to travel with your pet.
Passenger rights

Has your flight been cancelled or seriously delayed?

It is the responsibility of the airlines to provide information in such cases of inconvenience. They are required by law to inform you of your rights and to explain how and where you can lodge a complaint.

Please ask for information at the airline’s or tour operator’s desk, especially with regards to compensation and assistance.

Please click here to read the Turkish regulations on air passenger rights:

http://web.shgm.gov.tr/doc4/shy-passenger.pdf
http://web.shgm.gov.tr/doc4/shy-yolcu.pdf

For information on the air passenger rights in the European Union please check information provided by the European Comission:

http://ec.europa.eu/transport/passenger-rights/en/03-air.html
http://ec.europa.eu/transport/publications/doc/apr_leaflet_en.pdf

To obtain information by phone:
Directorate General of Civil Aviation
Phone: + 90 (312) 203 60 00

Passport check

Departing passengers have to present a valid passport or identity card at the passport check desk. The presented document should not expire before the return journey. Note that some destinations require a passport validity of 6 months to enter their country.

For further assistance, contact your travel agency.

Travelling with children

Are you travelling with your whole family?

Both our airport and the airlines offer many services to make your trip as easy as possible.

At our airport, children are always welcomed. We have a children’s playground at Terminal 1 and Terminal 2 and all terminals are equipped with convenient baby changing rooms.

Please click here to find these facilities on our terminal map.

We would like to state that there are many activities for the children at our airport. Many of our shops offer colorful toys and some restaurants serve special meals for our little guests.

Will your child travel alone?

The airlines are liable to take care of the children traveling unaccompanied. Airlines guide your child and ensure his/her safety throughout the entire journey. Our departing underage passengers are accompanied from check-in desk to the aircraft; while our arriving underage passengers are delivered to their families at the exit. For more information, contact the airlines.

Departure gates

Our terminals are characterized by the open gate concept, which means that we have centralized the security controls. After passing the security check, our passengers reach the gate area that offers several snack locations and duty-free stores. See terminal map.

All gates are close by; therefore, it does not take more than 5 minutes to go to your gate from any shop and restaurant. The monitors will help you to find your gate easily. So, after security control, you can relax and enjoy our shopping and food and beverage offers presented in a unique design.

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