Quality Management System
Our Basic Quality Philosophy
7 principles underlie our philosophy of meeting requirements of the legislation, standards and the customers from the perspective of sustainable management, and of continuous improvement.
- Customer orientation,
- Leadership,
- Involvement of staff,
- Process approach,
- Perfomance monitoring and Continuous improvement,
- Factual approach to decision making, and
- Mutually beneficial supplier relationships.
Our Practices
Performance of all our business processes is measured and assessed, always seeking an opportunity for improvement. For this purpose:
- Comprehensive and effective document management,
- Continuous learning and development activities (professional knowledge and personal development activities),
- Verification of the product purchased,
- Supplier assessment,
- Measurement of performance for terminal services,
- Passenger and customer satisfaction surveys,
- Employee satisfaction surveys,
- Periodical maintenance and inspections,
- Calibration and verification (measuring devices and weighing tools that affect customer services),
- Air, water, soil and noise measurements,
- Risk assessments, and
- Assessments of results of internal audits are undertaken.