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Passengers & Visitors
Passenger guide
Arrival in Antalya
Passport and Visa

Passengers should check the validity of their travel documents and whether or not they need an entry visa for Turkey in advance. Passports must be valid at least until the end of stay.

In order to facilitate visa procedures for citizens of the countries subject to visa regulations, there are visa desks in the arrival hall before passport check. Please click here to see our arrival hall.

Please visit the website of the Ministry of Foreign Affairs of the Republic of Turkey for more information about visa procedures and fees for various countries:

Visit

Baggage reclaim

Passengers reach the baggage reclaim area hall after passport check. Free baggage trolleys are available here.

Airlines and their ground-handling companies are responsible for baggage handling and delivery at Fraport TAV Antalya Airport. For further assistance, please contact the appropriate airline/ground handler.

Customs

After passport check and baggage reclaim, passengers must pass through customs. If they have nothing to declare, they can use the green zone without any further inspection.

Passengers, who have goods subject to customs procedures, must go though the red customs point. The customs officers will assist as necessary for declaration of goods.

Duty-free products that are not allowed to go through customs, prohibited or restricted articles should be declared (weapons, ammunition, narcotics or protected animal species).

Please click the following link for information about customs procedures and clauses provided for passengers in the Customs Law no. 4458:

Visit

Passenger rights

Has your flight been cancelled or seriously delayed?

It is the responsibility of the airlines to provide information in such cases of inconvenience. They are required by law to inform you of your rights and to explain how and where you can lodge a complaint.

Please ask for information at the airline’s or tour operator’s desk, especially with regards to compensation and assistance.

Please click here to read the Turkish regulations on air passenger rights:

http://web.shgm.gov.tr/doc4/shy-passenger.pdf
http://web.shgm.gov.tr/doc4/shy-yolcu.pdf

For information on the air passenger rights in the European Union please check information provided by the European Comission:

http://ec.europa.eu/transport/passenger-rights/en/03-air.html
http://ec.europa.eu/transport/publications/doc/apr_leaflet_en.pdf

To obtain information by phone:
Directorate General of Civil Aviation
Phone: + 90 (312) 203 60 00

Lost & Found

Have you lost something at the airport? The Lost & Found Office of Fraport TAV Antalya Airport will be happy to assist you in finding your missing belongings.

If you think that you left your item in front of any terminal, at car park, check-in area, gate area or terminal entry points (excluding in-flight), please contact Lost & Found Office at the Terminal.

If you forgot or lost your belongings in-flight or at the baggage reclaim carousel found in the baggage reclaim area, if your baggage turns out to be damaged or to have missing items, then please contact the Lost and Found Office of the Ground Services company that provides services to your airline company.

Click here to find out which ground service company is serving the airline company.

Lost Item Report Form

Travelling with children

Are you travelling with your whole family?

Both our airport and the airlines offer many services to make your trip as easy as possible.

At our airport, children are always welcomed. We have a children’s playground at Terminal 1 and Terminal 2 and all terminals are equipped with convenient baby changing rooms.

Please click here to find these facilities on our terminal map.

We would like to state that there are many activities for the children at our airport. Many of our shops offer colorful toys and some restaurants serve special meals for our little guests.

Will your child travel alone?

The airlines are liable to take care of the children traveling unaccompanied. Airlines guide your child and ensure his/her safety throughout the entire journey. Our departing underage passengers are accompanied from check-in desk to the aircraft; while our arriving underage passengers are delivered to their families at the exit. For more information, contact the airlines.

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